Overcoming Objections is a gamified scenario-based eLearning journey designed to improve customer communication skills and increase appointment completion rates.

This transformative initiative shifts field training from a traditional checklist style to a standards-based live training experience guided by an eLearning course. The new method integrates in-person training and technology to support performance-based learning, enhancing interactivity and engagement, providing a structured yet dynamic learning environment.

The Learning Insights Program is a transformative initiative I designed and pitched to C-Suite leadership to elevate training and development within my organization nationwide. This comprehensive program is centered on harnessing the power of data-driven decision-making to enhance the effectiveness of employee training and development initiatives. 

The Certified Field Trainer (CFT) Program is a comprehensive training initiative designed to bridge the gap between classroom training and field training. It aims to create a standardized and effective training process for field trainers within the company.